Shahri saffron Customer Services

Dynamicity in logical trend of moving towards objectives, recognition of problems, distinguishing the reasons which have brought about problem, and also allocation of resources for settling problems, etc. are the most appropriate principles that should be applied, details of which are considered as salient characteristics and specifications of a comprehensive system in Shahri saffron company.

According to the said concept, such system will be improved continuously through evidences and information obtained from inside and outside the system, aimed at recognition and distinguishing shortfalls and taking effective steps for settling extant problems facing production affair.
Management of an organization should establish interaction and sense of cooperation between company and customers, aimed at meeting demands of customers in the best form possible.
The way of getting contact with complaints, lodged by customers and also complaints received from outside Shahri saffron company, is regarded as one of the constructive methods which can greatly help management of company in this regard.

Interaction Procedures with saffron Customers

Trade and Commercial Department of shahri saffron company has been tasked with offering high-quality after-sales services and sales communications and correspondences. Therefore, this department embarks on receiving complaints, lodged by customers and takes effective steps with the aim of following up the case.
All problems, irregularities and non-conformation, reported by customers, are studied and analyzed strictly. These cases will provide shahri saffron company with valuable information to take effective and necessary steps for ameliorating and invigorating activities of the company as well.
Trade Department of shahri saffron company tries its utmost efforts to clarify and distinguish significance and impact of mutual cooperation with customers in all organizational levels pertinent to customers. On the other hand, the department assures customers that their cooperation with the company will boost and promote quality of products in terms of safety and sanitary.
When cases, submitted by customers, are received, they are classified according to the type of cases and also performance of various departments of shahri saffron company.

Admitting Sent Back Saffron

After selling saffron, Shahri Saffron Company has envisioned customers with the possibility sending it back to the company if the followings are observed:

If any mistake is observed at the request of goods made by customers, provided that cap of pack of Persian saffron is not opened.
Face quality of packaging, while delivering to customer, is deformed due to damages as a result of inappropriate transport.

Responding to Questions Posed by Customers

The Trade Department of the company has been tasked with looking into and investigating customers' probable problems.
After selling saffron, if any deficiency is observed by customer on packing persian saffron, quality and/or any other cases, he or she can report the case to the Trade Department of company. For this reason, the customer should fill out the form below and send it to the Trade Department: